Privacy Policy

Who We Are

This Privacy Policy applies to Covina Artificial Grass Installation ("we," "us," or "our"), an artificial grass contractor based in Covina, CA. Our website is located at covinaartificialgrass.com. If you have any questions about this policy, you can reach us at contact@covinaartificialgrass.com.

Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you visit our website.

Information You Provide

When you fill out a contact form, request an estimate, or send us an email, you may provide us with your name, phone number, email address, home address or service location, and a description of your project. We only use this information to respond to your inquiry, schedule a site visit, or provide you with an estimate.

Information Collected Automatically

When you visit our website, we and our third-party service providers (such as analytics tools) may automatically collect certain information about your device and browsing behavior. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This information is collected through cookies and similar tracking technologies.

Cookies and Tracking Technologies

Our website uses cookies, which are small text files stored on your device when you visit a website. We use cookies for the following purposes:

• Analytics: We use analytics tools to understand how visitors use our website, which pages are most popular, and how people find us. This helps us improve the site.
• Functionality: Some cookies are necessary for the website to function correctly, such as remembering form inputs during a single session.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of the website.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the services you requested.
• To schedule on-site estimates and follow up on project requests.
• To send you information related to a quote or project you initiated with us.
• To improve our website and understand how visitors use it.
• To comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

How We Share Your Information

We may share your information in limited circumstances:

• Service providers: We use third-party tools to run our website and contact forms (such as form hosting services and analytics providers). These providers may have access to your data solely to perform services on our behalf and are required to keep it confidential.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business transfers: If we sell or transfer our business or assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to respond to your inquiry, complete a project, or comply with legal obligations. Contact and project information is typically retained for up to three years after last contact. Analytics data is retained in accordance with the third-party analytics provider's retention policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. California residents have rights under the California Consumer Privacy Act (CCPA), which may include:

• The right to know what personal information we collect and how it is used.
• The right to request deletion of your personal information.
• The right to opt out of the sale of your personal information (we do not sell personal information).
• The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, contact us at contact@covinaartificialgrass.com. We will respond within 45 days.

Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take protecting your data seriously.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children

Our website is intended for adults seeking home improvement services. We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: